Terms of Service

Welcome to Kheyoot! These Terms of Service govern your use of our website, services, and products. By accessing or purchasing through our platform, you agree to abide by these Terms. If you do not agree, kindly refrain from using our services.

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1. Acceptance of Terms

By using this website, you confirm that:

• You are at least 18 years old, or accessing with the permission of a parent or legal guardian.

• You agree to comply with all applicable local, federal, and international laws and regulations.

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2. Privacy Policy

Please refer to our [Privacy Policy] for detailed information on how we collect, use, and protect your personal data, in compliance with Egyptian data protection laws.

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3. Products and Orders

• Availability: All products are subject to stock availability. We reserve the right to limit quantities or discontinue products at any time without notice.

• Order Confirmation: Orders are confirmed only after successful payment. A confirmation email will be sent to the registered email address.

• Order Cancellation: We may cancel orders flagged as fraudulent, bulk/reseller in nature, or violating our Terms. Any cancellation will be communicated promptly.

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4. Pricing and Payment

• Currency: All prices are shown in EGP (Egyptian Pound) may include applicable taxes or fees.

• Price Adjustments: Kheyoot-EG reserves the right to change product prices at any time without prior notice.

• Payment Methods: We accept secure payments via:

  • Credit/debit cards

  • Apple Pay

  • Regional e-wallets and payment gateways

• Payment Security: All payments are processed securely via licensed third-party processors. We do not store your payment information.

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5. Shipping and Delivery

For comprehensive information about shipping zones, fees, timelines, and exceptions, please visit our [Shipping Policy].

• International Orders: Additional charges such as customs duties, VAT, and import taxes may apply and are the sole responsibility of the customer.

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6. Returns and Exchanges

For details on return eligibility, exchange conditions, and refund procedures, please refer to our [Return & Exchange Policy].

All returns must comply with Kheyoot’s internal policy and Egyptian Consumer Protection Law.

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7. Intellectual Property

All content on Kheyoot-EG, including but not limited to:

• Text, logos, images, designs, and product concepts

is the intellectual property of Kheyoot and protected under Egyptian copyright and trademark law.

You may not copy, reproduce, distribute, or reuse any material without prior written consent.

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8. User Conduct

You agree not to:

• Use our website for any illegal, fraudulent, or harmful purpose.

• Interfere with the functionality or security of the website.

• Upload any viruses, malicious code, or content that violates laws or third-party rights.

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9. Limitation of Liability

Kheyoot-EG shall not be liable for any indirect, incidental, or consequential damages resulting from:

• Use or inability to use our services or website

• Delays or errors in delivery

• Product unavailability or third-party service interruptions

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10. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be published on this page and become effective immediately upon posting. The "Last Updated" date will be indicated clearly.

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11. Governing Law

These Terms are governed by the laws of Egypt. Any disputes will be subject to the exclusive jurisdiction of Egyptian courts.

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12. Contact Us

For questions, clarifications, or support regarding these Terms, please contact us:

📧 Email: info@kheyoot.com
🕒 Support Hours: Sunday to Thursday, 9:00 AM – 6:00 PM (Egypt Time)

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By using our website, you confirm that you have read, understood, and accepted these Terms of Service.
Thank you for choosing Kheyoot, your trust means the world to us.