Welcome to Kheyoot! We’re committed to providing you with a smooth and satisfying shopping experience. Please review our shipping policy to understand how we deliver your favorite products directly to your doorstep.
1. Shipping Coverage
We currently ship to:
If you are outside our regular delivery areas, feel free to contact us to arrange special shipping options:
📧 info@kheyoot.com
📞 +20 111 816 2721
2. Order Processing Time
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Orders are processed within 1–3 business days (excluding Fridays and public holidays).
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During peak seasons or sale events, processing may take up to 5 business days.
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In case of delays, we’ll notify you promptly via email or SMS.
3. Delivery Timeframes in Egypt
| Shipping Area |
Free Shipping |
Standard Shipping |
Estimated Delivery |
| Cairo & Giza |
E£880+ |
E£68.00 |
1–3 business days |
| Delta (Lower Egypt) |
E£880+ |
E£72.00 |
1–4 business days |
| Upper Egypt |
E£880+ |
E£85.00 |
3–5 business days |
| Border Areas |
E£880+ |
E£99.00 |
3–6 business days |
Note: Delivery times are estimates and may vary based on location, weather, holidays, and courier availability.
4. Shipping Fees
5. Order Tracking
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Once your order is shipped, you will receive an email and/or SMS with a tracking number.
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You can monitor your shipment in real time via the provided link.
6. Damaged, Incomplete, or Lost Orders
If your order arrives damaged, incorrect, or incomplete:
We will investigate the matter and act in accordance with Egyptian Consumer Protection Law, which may include a refund or replacement if necessary.
7. International Shipping
We offer shipping to select international destinations.
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Customers are responsible for customs duties, VAT, and import taxes, where applicable.
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Delivery times for international orders may vary due to customs procedures in the destination country.
8. Customer Support
For any inquiries or support needs, please contact us:
📧 info@kheyoot.com
📞 +20 111 816 2721
🕒 Working hours: Sunday to Thursday, 9:00 AM – 6:00 PM (Egypt Time)
Thank You for Shopping with Kheyoot!
We truly value your trust and are committed to delivering high-quality products with exceptional service.
