Shipping Policy

Welcome to Kheyoot! We’re committed to providing you with a smooth and satisfying shopping experience. Please review our shipping policy to understand how we deliver your favorite products directly to your doorstep.

1. Shipping Coverage

We currently ship to:

All governorates of Egypt

If you are outside our regular delivery areas, feel free to contact us to arrange special shipping options:
📧 info@kheyoot.com
📞 +20 111 816 2721

2. Order Processing Time

Orders are processed within 1–3 business days (excluding Fridays and public holidays).
During peak seasons or sale events, processing may take up to 5 business days.
In case of delays, we’ll notify you promptly via email or SMS.

3. Delivery Timeframes in Egypt

Shipping Area	Free Shipping	Standard Shipping	Estimated Delivery
Cairo & Giza	E£880+	E£68.00	1–3 business days
Delta (Lower Egypt)	E£880+	E£72.00	1–4 business days
Upper Egypt	E£880+	E£85.00	3–5 business days
Border Areas	E£880+	E£99.00	3–6 business days

Note: Delivery times are estimates and may vary based on location, weather, holidays, and courier availability.

4. Shipping Fees

Shipping fees are calculated automatically at checkout based on your region and order total.
Free shipping applies automatically when your order exceeds the qualifying amount per your location.

5. Order Tracking

Once your order is shipped, you will receive an email and/or SMS with a tracking number.
You can monitor your shipment in real time via the provided link.

6. Damaged, Incomplete, or Lost Orders

If your order arrives damaged, incorrect, or incomplete:

Contact us within 24 hours of delivery.
Send your order number and clear photos of the issue to:
📧 info@kheyoot.com

We will investigate the matter and act in accordance with Egyptian Consumer Protection Law, which may include a refund or replacement if necessary.

7. International Shipping

We offer shipping to select international destinations.

Customers are responsible for customs duties, VAT, and import taxes, where applicable.
Delivery times for international orders may vary due to customs procedures in the destination country.

8. Customer Support

For any inquiries or support needs, please contact us:
📧 info@kheyoot.com
📞 +20 111 816 2721
🕒 Working hours: Sunday to Thursday, 9:00 AM – 6:00 PM (Egypt Time)