Shipping Policy

Welcome to Kheyoot! We’re committed to providing you with a smooth and satisfying shopping experience. Please review our shipping policy to understand how we deliver your favorite products directly to your doorstep.

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1. Shipping Coverage

We currently ship to:

• All governorates of Egypt
  

If you are outside our regular delivery areas, feel free to contact us to arrange special shipping options:
📧 info@kheyoot.com
📞 +20 111 816 2721

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2. Order Processing Time

• Orders are processed within 1–3 business days (excluding Fridays and public holidays).

• During peak seasons or sale events, processing may take up to 5 business days.

• In case of delays, we’ll notify you promptly via email or SMS.

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3. Delivery Timeframes in Egypt

Shipping Area	Free Shipping	Standard Shipping	Estimated Delivery
Cairo & Giza	E£660+	E£59.00	1–3 business days
Delta (Lower Egypt)	E£660+	E£65.00	1–4 business days
Upper Egypt	E£660+	E£85.00	3–5 business days
Border Areas	E£600+	E£99.00	3–6 business days

Note: Delivery times are estimates and may vary based on location, weather, holidays, and courier availability.

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4. Shipping Fees

• Shipping fees are calculated automatically at checkout based on your region and order total.

• Free shipping applies automatically when your order exceeds the qualifying amount per your location.

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5. Order Tracking

• Once your order is shipped, you will receive an email and/or SMS with a tracking number.

• You can monitor your shipment in real time via the provided link.

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6. Damaged, Incomplete, or Lost Orders

If your order arrives damaged, incorrect, or incomplete:

• Contact us within 24 hours of delivery.

• Send your order number and clear photos of the issue to:
  📧 info@kheyoot.com

We will investigate the matter and act in accordance with Egyptian Consumer Protection Law, which may include a refund or replacement if necessary.

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7. International Shipping

We offer shipping to select international destinations.

• Customers are responsible for customs duties, VAT, and import taxes, where applicable.

• Delivery times for international orders may vary due to customs procedures in the destination country.

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8. Customer Support

For any inquiries or support needs, please contact us:
📧 info@kheyoot.com
📞 +20 111 816 2721
🕒 Working hours: Sunday to Thursday, 9:00 AM – 6:00 PM (Egypt Time)

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Thank You for Shopping with Kheyoot!

We truly value your trust and are committed to delivering high-quality products with exceptional service.